Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Checkout Operational

Recharge Customer Portal Operational

Recharge Developer Documentation Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify Admin Operational

Shopify API & Mobile Operational

Shopify Storefront Operational

Shopify Third party services Operational

Avalara Tax Calculation Service Operational

SendGrid API v2 Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

BigCommerce Operational

Zendesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Shopify services down

Resolved - Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact and corrected any unexpected outcomes as a result of the Shopify incident.
Apr 1, 21:40 PDT

Identified - We observed issues related to accessing Shopify services. For updates on the issue, please see Shopify's status page - https://www.shopifystatus.com/

Our team is investigating and monitoring impact.
Apr 1, 20:37 PDT

Investigating - We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.
Apr 1, 20:26 PDT

Mar 31, 2025

Limited Delays In Shopify Checkout Contract Creation

Resolved - This issue has been resolved.
Mar 31, 10:38 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 09:52 PDT

Update - All records continue to be created successfully and our team is continuing to work through the root cause of the issue.
Mar 31, 09:40 PDT

Identified - Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.
Mar 31, 08:17 PDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Delayed Shopify Checkout Contract Creation

Resolved - The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.
Mar 28, 13:12 PDT

Monitoring - Our team has deployed a fix for the root cause. We are now monitoring the import of contracts to ensure that all impacted stores are corrected.
Mar 28, 12:39 PDT

Identified - Our team has located the cause of the issue and are working to correct it prior to importing missing contracts.
Mar 28, 10:19 PDT

Update - We are continuing to investigate this issue.
Mar 28, 10:02 PDT

Investigating - We're aware of a small subsection of stores experiencing delays on new Shopify checkouts creating customer records in Recharge. Our team is investigating the root cause of the issue.
Mar 28, 09:04 PDT

Mar 27, 2025

Recharge app notice “May not work as expected” in Shopify

Resolved - The banner has now been removed from our Shopify App installations.
Mar 27, 09:20 PDT

Monitoring - We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.
Mar 27, 08:39 PDT

Investigating - We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.
Mar 27, 07:05 PDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Required Maintenance: March 22

Completed - The schedule maintenance has been completed.
Mar 22, 19:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 PDT

Scheduled - Recharge will undergo required maintenance on Saturday, March 22, 2025 between 10:00 PM ET and 11:00 PM ET, resulting in up to 5 minutes of service disruption to the Recharge application. During this time, you cannot process transactions or access your merchant portal. Additionally, your customers will experience temporary unavailability of their customer portals. This maintenance is required by our service provider to improve stability and performance, and we’ve scheduled at a time to minimize impact to our merchants.

Throughout the scheduled maintenance, we’ll post updates to our status page so merchants can stay up to date. As always, our support teams are available 24/7 and can assist with any questions during this time.
Mar 18, 07:22 PDT

Brief service disruption to Recharge application

Resolved - We experienced a brief service disruption to the Recharge application and we are observing full recovery.
Mar 22, 03:30 PDT

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Issues accessing Recharge admin links via Shopify

Resolved - This incident has been resolved.
Mar 20, 20:04 PDT

Monitoring - We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.
Mar 20, 17:41 PDT

Mar 19, 2025

Frictionless Payments Customers Unable To Update Payment Methods

Resolved - We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
Mar 19, 11:55 PDT

Identified - Our team has identified the issue with our service partners and are determining next steps.

As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal.

We will continue to investigate.
Mar 19, 10:51 PDT

Investigating - We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
Mar 19, 10:21 PDT