Resolved -
This incident has been resolved.
Nov 12, 09:26 PST
Update -
We have started releasing the fix to production and expect it to take 24 hours to fully roll out. We will provide an update no later than 5 PM PST 11.12.24
Nov 11, 17:49 PST
Update -
A fix is in QA for rollout. Update and remediation expected no later than 5PM PST 11.11.24
Nov 8, 12:45 PST
Update -
We are continuing to work on a fix for this issue.
Nov 8, 11:19 PST
Update -
Shopify has implemented a fix. We have identified edge cases where there is still degraded performance and are working on a fix.
Nov 8, 11:04 PST
Identified -
Shopify has identified the issue, and a fix is being implemented.
Nov 6, 15:15 PST
Update -
We are continuing to investigate this issue.
Nov 5, 08:40 PST
Investigating -
We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.
Nov 4, 09:24 PST