Identified - Shopify has identified the issue, and a fix is being implemented.
Nov 06, 2024 - 15:15 PST
Update - We are continuing to investigate this issue.
Nov 05, 2024 - 08:40 PST
Investigating - We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.
Nov 04, 2024 - 09:24 PST
Recharge Analytics
Operational
Recharge API
Operational
Recharge Charge Processing
Operational
Recharge Customer Portal
Degraded Performance
Recharge Developer documentation
?
Operational
Recharge Checkout
Operational
Recharge Merchant Portal
Operational
Recharge Payments website
Operational
RechargeSMS
Operational
Recharge Store Front
Operational
Recharge Webhooks
Operational
Shopify API & Mobile
Operational
Shopify Admin
Operational
Shopify Third party services
Operational
Shopify Storefront
Operational
Avalara Tax Calculation Service
Operational
AWS s3-us-west-1
Operational
AWS s3-us-west-2
Operational
SendGrid API v2
Operational
Google Cloud Platform Google Cloud Networking
Operational
Google Cloud Platform Google Cloud SQL
Operational
Google Cloud Platform Google Container Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
Google Cloud Platform Identity & Access Management
Operational
Google Cloud Platform Identity & Security
Operational
Resolved -
This incident has been resolved.
Nov 5, 06:40 PST
Investigating -
We've identified an issue where the merchant portal is slow to load for some merchants. Our Engineering team is investigating.
Nov 4, 14:16 PST
Resolved -
Root cause has been resolved. Automatic error retry processes will retry these charges within the next 24 hours. It is also safe to retry charges manually.
Oct 30, 10:11 PDT
Update -
We are continuing to work on a fix for this issue.
Oct 30, 09:57 PDT
Update -
We are continuing to work on a fix for this issue.
Oct 30, 09:38 PDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 30, 09:34 PDT