Identified - Shopify has identified the issue, and a fix is being implemented.
Nov 06, 2024 - 15:15 PST
Update - We are continuing to investigate this issue.
Nov 05, 2024 - 08:40 PST
Investigating - We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.
Nov 04, 2024 - 09:24 PST
Recharge Analytics Operational
Recharge API Operational
Recharge Charge Processing Operational
Recharge Customer Portal Degraded Performance
Recharge Developer documentation ? Operational
Recharge Checkout Operational
Recharge Merchant Portal Operational
Recharge Payments website Operational
RechargeSMS Operational
Recharge Store Front Operational
Recharge Webhooks Operational
Shopify API & Mobile Operational
Shopify Admin Operational
Shopify Third party services Operational
Shopify Storefront Operational
Avalara Tax Calculation Service Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
SendGrid API v2 Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Zendesk ? Operational
BigCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Recharge Checkout response time
Fetching
Recharge API response time
Fetching
Past Incidents
Nov 6, 2024

Unresolved incident: Customer Portal Time Out Error.

Nov 5, 2024
Resolved - This incident has been resolved.
Nov 5, 06:40 PST
Investigating - We've identified an issue where the merchant portal is slow to load for some merchants. Our Engineering team is investigating.
Nov 4, 14:16 PST
Nov 4, 2024
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Resolved - Root cause has been resolved. Automatic error retry processes will retry these charges within the next 24 hours. It is also safe to retry charges manually.
Oct 30, 10:11 PDT
Update - We are continuing to work on a fix for this issue.
Oct 30, 09:57 PDT
Update - We are continuing to work on a fix for this issue.
Oct 30, 09:38 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 09:34 PDT
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.