Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Customer Portal Operational

Recharge Developer documentation Operational

Recharge Checkout Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify API & Mobile Operational

Shopify Admin Operational

Shopify Third party services Operational

Shopify Storefront Operational

Avalara Tax Calculation Service Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

SendGrid API v2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

Zendesk Operational

BigCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

Mar 25, 2025

No incidents reported today.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Required Maintenance: March 22

Completed - The schedule maintenance has been completed.
Mar 22, 19:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 PDT

Scheduled - Recharge will undergo required maintenance on Saturday, March 22, 2025 between 10:00 PM ET and 11:00 PM ET, resulting in up to 5 minutes of service disruption to the Recharge application. During this time, you cannot process transactions or access your merchant portal. Additionally, your customers will experience temporary unavailability of their customer portals. This maintenance is required by our service provider to improve stability and performance, and we’ve scheduled at a time to minimize impact to our merchants.

Throughout the scheduled maintenance, we’ll post updates to our status page so merchants can stay up to date. As always, our support teams are available 24/7 and can assist with any questions during this time.
Mar 18, 07:22 PDT

Brief service disruption to Recharge application

Resolved - We experienced a brief service disruption to the Recharge application and we are observing full recovery.
Mar 22, 03:30 PDT

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Issues accessing Recharge admin links via Shopify

Resolved - This incident has been resolved.
Mar 20, 20:04 PDT

Monitoring - We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.
Mar 20, 17:41 PDT

Mar 19, 2025

Frictionless Payments Customers Unable To Update Payment Methods

Resolved - We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
Mar 19, 11:55 PDT

Identified - Our team has identified the issue with our service partners and are determining next steps.

As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal.

We will continue to investigate.
Mar 19, 10:51 PDT

Investigating - We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
Mar 19, 10:21 PDT

Mar 18, 2025

No incidents reported.

Mar 17, 2025

API latency issues

Resolved - This incident has been resolved.
Mar 17, 15:07 PDT

Monitoring - A fix has been implemented and we are monitoring results.
Mar 17, 13:29 PDT

Investigating - We are observing issues of system degradation across all services and are currently investigating.
Mar 17, 13:09 PDT

Mar 16, 2025

Merchant Analytics Data Delayed

Resolved - This incident has been resolved. All data is populating as expected.
Mar 16, 11:49 PDT

Monitoring - A fix has been implemented and we are monitoring results.
Mar 16, 11:23 PDT

Identified - We have identified an issue with new data being presented in Merchant Analytics from March 14th onward. We are working on releasing a fix.
Mar 16, 07:56 PDT

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

Increased errors causing delayed Shopify data

Resolved - This incident has been resolved.
Mar 11, 14:12 PDT

Monitoring - A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
Mar 10, 20:26 PDT

Identified - We have identified the root cause of the data sync failures.
Mar 10, 16:52 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 14:59 PDT

Update - The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.
Mar 10, 13:53 PDT

Identified - We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.
Mar 10, 13:11 PDT

Investigating - We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.
Mar 10, 12:59 PDT