All Systems Operational

Recharge Analytics Operational
Recharge API Operational
Recharge Charge Processing Operational
Recharge Checkout Operational
Recharge Customer Portal Operational
Recharge Developer Documentation ? Operational
Recharge Merchant Portal Operational
Recharge Payments website Operational
RechargeSMS Operational
Recharge Store Front Operational
Recharge Webhooks Operational
Shopify Admin Operational
Shopify API & Mobile Operational
Shopify Storefront Operational
Shopify Third party services Operational
Avalara Tax Calculation Service Operational
SendGrid API v2 Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
BigCommerce ? Operational
Zendesk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Recharge Checkout response time
Fetching
Recharge API response time
Fetching
Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Resolved - This incident has been resolved.
Apr 24, 10:00 PDT
Monitoring - The issue is resolved and the dashboard is loading as expected.
Apr 24, 08:15 PDT
Identified - We have identified the issue preventing this dashboard from loading and are currently working on a fix.
Apr 24, 07:05 PDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - This incident has been resolved. Frictionless Payment updates are working as expected.
Apr 16, 18:36 PDT
Monitoring - A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
Apr 16, 17:12 PDT
Identified - We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
Apr 16, 16:00 PDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.