Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Checkout Operational

Recharge Customer Portal Operational

Recharge Developer Documentation Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify Admin Operational

Shopify API & Mobile Operational

Shopify Storefront Operational

Shopify Third party services Operational

Avalara Tax Calculation Service Operational

SendGrid API v2 Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

BigCommerce Operational

Zendesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

Jun 26, 2025

No incidents reported today.

Jun 25, 2025

Intermittent 404 errors when accessing the Recharge merchant portal

Resolved - This incident has been resolved.
Jun 25, 17:11 PDT

Investigating - Some merchants are receiving 404 errors when attempting to access the Recharge merchant portal. We are currently investigating the issue.
Jun 25, 16:25 PDT

Jun 24, 2025

No incidents reported.

Jun 23, 2025

API and admin services down

Resolved - The Recharge API and all admin services have recovered. This incident has been resolved.
Jun 23, 19:14 PDT

Monitoring - A fix has been implemented and we are seeing recovery. We will continue monitoring results.
Jun 23, 18:53 PDT

Identified - We have identified the issue and a fix is being implemented. We are seeing some recovery and will continue monitoring.
Jun 23, 17:59 PDT

Investigating - We are observing issues with Recharge API and admin services down. Our Engineers are currently investigating.
Jun 23, 17:47 PDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

Platform Service Disruption

Resolved - All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues.
Jun 12, 13:39 PDT

Monitoring - At this time, all Recharge services have returned to normal. We are continuing to monitor the ongoing Google Cloud service disruption to ensure no further impact.
Jun 12, 12:31 PDT

Investigating - We are currently experiencing issues related to an ongoing Google Cloud outage. At this time merchant analytics dashboards are unavailable, however we are continuing to investigate the scope of impact.
Jun 12, 11:29 PDT