All Systems Operational
Recharge Analytics Operational
Recharge API Operational
Recharge Charge Processing Operational
Recharge Customer Portal Operational
Recharge Developer documentation ? Operational
Recharge Checkout Operational
Recharge Merchant Portal Operational
Recharge Payments website Operational
RechargeSMS Operational
Recharge Store Front Operational
Recharge Webhooks Operational
Shopify API & Mobile Operational
Shopify Admin Operational
Shopify Third party services Operational
Shopify Storefront Operational
Avalara Tax Calculation Service Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
SendGrid API v2 Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Zendesk ? Operational
BigCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Recharge Checkout response time
Fetching
Recharge API response time
Fetching
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Resolved - This issue has been resolved. All charges that experienced this error have been retried.
Nov 19, 08:37 PST
Identified - Engineering has identified the issue and implemented a fix. We will be identifying and retrying any charges that experienced this error.
Nov 19, 06:20 PST
Investigating - We have received reports of an issue. Our engineering team is investigating.
Nov 19, 05:15 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 12:39 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 12:35 PST
Investigating - We are investigating and have identified an issue with 403 errors when accessing the customer portal
Nov 13, 12:34 PST
Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 09:26 PST
Update - We have started releasing the fix to production and expect it to take 24 hours to fully roll out. We will provide an update no later than 5 PM PST 11.12.24
Nov 11, 17:49 PST
Update - A fix is in QA for rollout. Update and remediation expected no later than 5PM PST 11.11.24
Nov 8, 12:45 PST
Update - We are continuing to work on a fix for this issue.
Nov 8, 11:19 PST
Update - Shopify has implemented a fix. We have identified edge cases where there is still degraded performance and are working on a fix.
Nov 8, 11:04 PST
Identified - Shopify has identified the issue, and a fix is being implemented.
Nov 6, 15:15 PST
Update - We are continuing to investigate this issue.
Nov 5, 08:40 PST
Investigating - We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.
Nov 4, 09:24 PST
Resolved - This incident has been resolved.
Nov 12, 08:38 PST
Monitoring - This incident has been mitigated. We will continue to monitor.
Nov 12, 06:45 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 05:48 PST
Investigating - We are observing slow response times across certain calls; resulting in some page and service timeouts. Engineering is aware and working to resolve. Updates to follow on progress.
Nov 12, 05:07 PST
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024