Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Customer Portal Operational

Recharge Developer documentation Operational

Recharge Checkout Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify API & Mobile Operational

Shopify Admin Operational

Shopify Third party services Operational

Shopify Storefront Operational

Avalara Tax Calculation Service Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

SendGrid API v2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

Zendesk Operational

BigCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Updating payment methods in Affinity customer portal is currently down for a small number of stores

Resolved - This incident has been resolved.
Jul 18, 13:57 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 12:04 PDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Required Maintenance: July 13

Completed - The scheduled maintenance has been completed.
Jul 13, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 PDT

Scheduled - Recharge will undergo required maintenance on Saturday, July 13, 2024 between 10:00 PM ET and 11:00 PM ET, resulting in up to 5 minutes of service disruption to the Recharge application. During this time, you cannot process transactions or access your merchant portal. Additionally, your customers will experience temporary unavailability of their customer portals. This maintenance is required by our service provider to improve stability and performance, and we’ve scheduled at a time to minimize impact to our merchants. cale

Throughout the scheduled maintenance, we’ll post updates to our status page so merchants can stay up to date. As always, our support teams are available 24/7 and can assist with any questions during this time.
Jul 11, 08:09 PDT

Jul 12, 2024

No incidents reported.