All Systems Operational
Recharge Analytics Operational
Recharge API Operational
Recharge Charge Processing Operational
Recharge Customer Portal Operational
Recharge Developer documentation ? Operational
Recharge Checkout Operational
Recharge Merchant Portal Operational
Recharge Payments website Operational
RechargeSMS Operational
Recharge Store Front Operational
Recharge Webhooks Operational
Shopify API & Mobile Operational
Shopify Admin Operational
Shopify Third party services Operational
Shopify Storefront Operational
Avalara Tax Calculation Service Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
SendGrid API v2 Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Zendesk ? Operational
BigCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Recharge Checkout response time
Fetching
Recharge API response time
Fetching
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - This incident has been resolved.
Feb 3, 06:08 PST
Update - We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
Jan 29, 08:37 PST
Update - We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.
Jan 27, 05:47 PST
Update - We continue to see recovery across all systems and continue to monitor as any backlogs process.
Jan 26, 15:24 PST
Monitoring - We are seeing recovery across all systems and continue to monitor as any backlogs process.
Jan 26, 12:59 PST
Update - We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.
Jan 26, 10:13 PST
Update - We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.
Jan 26, 05:49 PST
Investigating - We are currently investigating this issue.
Jan 26, 03:12 PST
Monitoring - Our Engineers have completed the upgrade work and are monitoring.
Jan 26, 02:23 PST
Investigating - Maintenance is ongoing.
Jan 25, 23:13 PST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Jan 28, 2025

No incidents reported.

Jan 27, 2025
Jan 26, 2025