All Systems Operational

Recharge Analytics Operational
Recharge API Operational
Recharge Charge Processing Operational
Recharge Checkout Operational
Recharge Customer Portal Operational
Recharge Developer Documentation ? Operational
Recharge Merchant Portal Operational
Recharge Payments website Operational
RechargeSMS Operational
Recharge Store Front Operational
Recharge Webhooks Operational
Shopify Admin Operational
Shopify API & Mobile Operational
Shopify Storefront Operational
Shopify Third party services Operational
Avalara Tax Calculation Service Operational
SendGrid API v2 Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
BigCommerce ? Operational
Zendesk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Recharge Checkout response time
Fetching
Recharge API response time
Fetching
Jun 18, 2025

No incidents reported today.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Platform Service Disruption
Resolved - All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues.
Jun 12, 13:39 PDT
Monitoring - At this time, all Recharge services have returned to normal. We are continuing to monitor the ongoing Google Cloud service disruption to ensure no further impact.
Jun 12, 12:31 PDT
Investigating - We are currently experiencing issues related to an ongoing Google Cloud outage. At this time merchant analytics dashboards are unavailable, however we are continuing to investigate the scope of impact.
Jun 12, 11:29 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Sales Channel Scope Changes Appearing in Activity
Resolved - All product scope has been restored to its previous version on all stores.
Jun 10, 11:02 PDT
Update - Our team is working to republish all impacted products to their original sales channels. Merchants will start to see recovery on a store-by-store basis.
Jun 10, 09:53 PDT
Update - Our team has resolved the underlying cause of the issue. We are now reviewing impacted stores for next steps.
Jun 10, 08:20 PDT
Identified - We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.
Jun 10, 08:00 PDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

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