Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Checkout Operational

Recharge Customer Portal Operational

Recharge Developer Documentation Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify Admin Operational

Shopify API & Mobile Operational

Shopify Storefront Operational

Shopify Third party services Operational

Avalara Tax Calculation Service Operational

SendGrid API v2 Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

BigCommerce Operational

Zendesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

API Latency Issues

Resolved - This incident has been resolved.
May 1, 15:51 PDT

Update - We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
May 1, 10:57 PDT

Monitoring - A fix has been implemented and we are continuing to monitor the results.
May 1, 07:17 PDT

Identified - We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
May 1, 05:34 PDT

Apr 30, 2025

No incidents reported.