Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Customer Portal Operational

Recharge Developer documentation Operational

Recharge Checkout Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify API & Mobile Operational

Shopify Admin Operational

Shopify Third party services Operational

Shopify Storefront Operational

Avalara Tax Calculation Service Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

SendGrid API v2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

Zendesk Operational

BigCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

May 15, 2024

No incidents reported today.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

Intermittent Third-Party Ticketing System Errors

Resolved - Our third-party partner has updated their incident status and connectivity of the in-app messaging system has been restored.
May 2, 07:58 PDT

Investigating - Our third-party ticketing system is investigating an incident within their system which may be causing connectivity issues when reaching out to our support team through our in-app messaging system. Currently, you can reach our support team by sending an email to support@rechargeapps.com.
May 2, 07:29 PDT

May 1, 2024

Inbound billing webhooks delays

Resolved - This incident has been resolved.
May 1, 20:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 16:59 PDT

Investigating - We are currently processing a high volume of inbound billing webhooks from Shopify, which is causing a small number of charges to stay in PENDING status while we resolve those messages.
May 1, 16:16 PDT