Inbound billing webhooks delays

Incident Report for Recharge

Resolved

This incident has been resolved.

Posted May 01, 2024 - 20:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 01, 2024 - 16:59 PDT

Investigating

We are currently processing a high volume of inbound billing webhooks from Shopify, which is causing a small number of charges to stay in PENDING status while we resolve those messages.

Posted May 01, 2024 - 16:16 PDT

This incident affected: Recharge Charge Processing.