Degraded Service Performance

Incident Report for Recharge

Resolved

This issue is now resolved.
Posted Sep 28, 2026 - 08:57 PDT

Monitoring

Our team has applied a fix and we are monitoring the results.
Posted Sep 28, 2026 - 08:36 PDT

Update

We are continuing to investigate the issue.
Posted Sep 28, 2026 - 07:44 PDT

Identified

Our team is aware of an issue causing slow loading times on Recharge services. We have identified the issue and are working to resolve.
Posted Sep 28, 2026 - 07:00 PDT
This incident affected: Recharge Platform (Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Checkout, Recharge Customer Portal, Recharge Merchant Portal, Recharge Webhooks) and Recharge Support (In-App Support).
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