Limited Delays In Shopify Checkout Contract Creation

Incident Report for Recharge

Resolved

This issue has been resolved.

Posted Mar 31, 2025 - 10:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2025 - 09:52 PDT

Update

All records continue to be created successfully and our team is continuing to work through the root cause of the issue.

Posted Mar 31, 2025 - 09:40 PDT

Identified

Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.

Posted Mar 31, 2025 - 08:17 PDT