Customer Portal Time Out Error
Incident Report for Recharge
Identified
Shopify has identified the issue, and a fix is being implemented.
Posted Nov 06, 2024 - 15:15 PST
Update
We are continuing to investigate this issue.
Posted Nov 05, 2024 - 08:40 PST
Investigating
We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.
Posted Nov 04, 2024 - 09:24 PST
This incident affects: Recharge Customer Portal.
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