We have started releasing the fix to production and expect it to take 24 hours to fully roll out. We will provide an update no later than 5 PM PST 11.12.24
Posted Nov 11, 2024 - 17:49 PST
Update
A fix is in QA for rollout. Update and remediation expected no later than 5PM PST 11.11.24
Posted Nov 08, 2024 - 12:45 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 08, 2024 - 11:19 PST
Update
Shopify has implemented a fix. We have identified edge cases where there is still degraded performance and are working on a fix.
Posted Nov 08, 2024 - 11:04 PST
Identified
Shopify has identified the issue, and a fix is being implemented.
Posted Nov 06, 2024 - 15:15 PST
Update
We are continuing to investigate this issue.
Posted Nov 05, 2024 - 08:40 PST
Investigating
We are tracking a potential Partner incident related to Recharge customer portals using the "embedded in Shopify" proxy setting. Customers are intermittently receiving 504 Request timed-out errors for customers with a large number of subscriptions where the request takes more than 10 seconds to complete.