Shipping Rate Issues

Incident Report for Recharge

Resolved

This incident has been resolved.

Posted Sep 05, 2025 - 10:04 PDT

Monitoring

We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.

Posted Sep 03, 2025 - 17:35 PDT

Update

The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner.

Posted Sep 03, 2025 - 13:48 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2025 - 12:29 PDT

Investigating

We are currently investigating issues with shipping rates being applied on some stores.

Posted Sep 03, 2025 - 10:35 PDT

This incident affected: Recharge Platform (Recharge Charge Processing).