Delay on pre-paid order processing

Incident Report for Recharge

Resolved

The incident has been resolved.
Posted Dec 01, 2022 - 14:14 PST

Monitoring

A fix has been implemented and we are monitoring charge processing.
Posted Dec 01, 2022 - 14:00 PST

Identified

The issue has been identified and a fix will be implemented shortly.
Posted Dec 01, 2022 - 12:59 PST

Investigating

We’re currently experiencing a delay in processing prepaid orders. Our team is investigating.
Posted Dec 01, 2022 - 12:51 PST
This incident affected: Recharge Charge Processing.