A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
Posted Mar 10, 2025 - 20:26 PDT
Identified
We have identified the root cause of the data sync failures.
Posted Mar 10, 2025 - 16:52 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 10, 2025 - 14:59 PDT
Update
The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.
Posted Mar 10, 2025 - 13:53 PDT
Identified
We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.
Posted Mar 10, 2025 - 13:11 PDT
Investigating
We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.