Subscription portal login issue on some stores

Incident Report for Recharge

Resolved

This incident has been resolved.

Posted Jan 19, 2024 - 12:02 PST

Update

We’ve confirmed there was a change to the proxy portal feature for Customer Portal. Shopify is reviewing the issue.

Posted Jan 19, 2024 - 08:35 PST

Update

Our team is continuing to investigate this issue.

Posted Jan 19, 2024 - 07:58 PST

Identified

We have received reports that some customers are unable to access the subscription portal from Shopify. Our team has identified the issue and are working to resolve.

Posted Jan 19, 2024 - 07:30 PST

This incident affected: Recharge Customer Portal.