Required Maintenance: January 25
Incident Report for Recharge
Resolved
This incident has been resolved.
Posted Feb 03, 2025 - 06:08 PST
Update
We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
Posted Jan 29, 2025 - 08:37 PST
Update
We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.
Posted Jan 27, 2025 - 05:47 PST
Update
We continue to see recovery across all systems and continue to monitor as any backlogs process.
Posted Jan 26, 2025 - 15:24 PST
Monitoring
We are seeing recovery across all systems and continue to monitor as any backlogs process.
Posted Jan 26, 2025 - 12:59 PST
Update
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.
Posted Jan 26, 2025 - 10:13 PST
Update
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.
Posted Jan 26, 2025 - 05:49 PST
Investigating
We are currently investigating this issue.
Posted Jan 26, 2025 - 03:12 PST
Monitoring
Our Engineers have completed the upgrade work and are monitoring.
Posted Jan 26, 2025 - 02:23 PST
Investigating
Maintenance is ongoing.
Posted Jan 25, 2025 - 23:13 PST
This incident affected: Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Customer Portal, Recharge Developer documentation, Recharge Checkout, Recharge Merchant Portal, Recharge Payments website, RechargeSMS, Recharge Store Front, and Recharge Webhooks.