We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.
Posted Feb 19, 2025 - 17:25 PST
Monitoring
A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.
Posted Feb 18, 2025 - 15:44 PST
Identified
We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.
Posted Feb 18, 2025 - 15:14 PST
This incident affected: Recharge Analytics and Recharge Webhooks.