Customers unable to utilize Frictionless Payment Updates

Incident Report for Recharge

Resolved

This incident has been resolved. Frictionless Payment updates are working as expected.

Posted Apr 16, 2025 - 18:36 PDT

Monitoring

A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.

Posted Apr 16, 2025 - 17:12 PDT

Identified

We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.

Posted Apr 16, 2025 - 16:00 PDT

This incident affected: Recharge Customer Portal.