API latency issues

Incident Report for Recharge

Resolved

This incident has been resolved.

Posted Mar 17, 2025 - 15:07 PDT

Monitoring

A fix has been implemented and we are monitoring results.

Posted Mar 17, 2025 - 13:29 PDT

Investigating

We are observing issues of system degradation across all services and are currently investigating.

Posted Mar 17, 2025 - 13:09 PDT

This incident affected: Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Customer Portal, Recharge Developer documentation, Recharge Checkout, Recharge Merchant Portal, Recharge Payments website, RechargeSMS, Recharge Store Front, and Recharge Webhooks.