Internal Server Error in the onboarding checklist

Incident Report for Recharge

Resolved

This issue has been resolved.

Posted Sep 29, 2025 - 16:10 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2025 - 15:26 PDT

Investigating

We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this.

In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

Posted Sep 29, 2025 - 14:37 PDT

This incident affected: Recharge Platform (Recharge Merchant Portal).