Resolved: Product updates delayed in Shopify storefronts, Recharge Dashboard, and Customer Portal due to Shopify webhook volume.

Incident Report for Recharge

Resolved

This incident has been resolved.

Posted Nov 24, 2023 - 15:02 PST

Monitoring

A fix has been implemented, we are seeing full resolution, and monitoring the results.

Posted Nov 24, 2023 - 14:20 PST

Investigating

Continuing investigation of issues impacting some stores.

Posted Nov 24, 2023 - 13:20 PST

Update

A fix has been implemented. We are currently completing an update for a backlog of affected stores and monitoring the results.

Posted Nov 24, 2023 - 12:58 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 24, 2023 - 12:26 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 24, 2023 - 12:13 PST

This incident affected: Shopify API & Mobile.