Duplicate products being added during SCI Checkout

Incident Report for Recharge

Resolved

This is now resolved.

Posted Jan 16, 2025 - 12:02 PST

Update

Shopify has identified an issue that was resulting in duplicate subscriptions orders showing on some store, for more details see https://www.shopifystatus.com/incidents. We have rolled out a workaround and resolved this issue for impacted Recharge stores and are working to update all impacted customer accounts.

Posted Jan 14, 2025 - 10:03 PST

Monitoring

We have implemented a fix and are seeing recovery. We are continuing to monitor and will be fixing impacted accounts.

Posted Jan 14, 2025 - 07:46 PST

Identified

We have identified the issue and are working on a resolution

Posted Jan 14, 2025 - 05:21 PST

Update

We are receiving reports of checkout orders creating double subscriptions and are investigating.

Posted Jan 14, 2025 - 03:27 PST

Investigating

We are receiving reports of checkout orders creating double subscriptions and are investigating.

Posted Jan 14, 2025 - 03:23 PST